Delivery & Shipping Policy – Lesroses
At Lesroses, we are committed to delivering your orders with high quality and on time, while taking into consideration the sensitive nature of our products (cakes – cookies – chocolates – flowers). Below is our transparent and clearly defined delivery policy:
️ 1. Delivery Coverage
- We currently offer delivery within the city of Tabuk only.
- At this time, we do not deliver outside of Tabuk to ensure product quality and freshness during transit.
- Orders are delivered by a trained team that follows proper handling procedures for food and fragile items.
⏰ 2. Delivery Time Slots
- Delivery is available daily from 4:00 PM to 12:00 AM (midnight).
- When placing the order, the customer can select a preferred time slot from the available options.
- Exact timing to the minute cannot be guaranteed, but we aim to deliver within the chosen time range.
3. Same-Day Order Policy
Same-day orders are not guaranteed and are only accepted based on availability.
- If same-day preparation is possible, an additional fee will be applied, depending on effort and timing.
- Customers must contact customer service to confirm availability before placing urgent orders.
4. Gift Orders
- If the order is a gift, delivery will be coordinated directly with the recipient by our delivery team to ensure proper timing.
- The buyer cannot impose a fixed delivery time for gifts, in order to preserve the surprise and coordinate the moment appropriately.
- Please ensure all recipient details, including a reachable phone number, are entered correctly.
♂️ 5. Receiving by an Adult
- Orders must be received by an adult (18 years or older).
- Lesroses is not responsible for any damage that may occur if the order is received by a child, an unauthorized person, or a third party.
- We highly recommend assigning a responsible adult to receive the order, especially when sending it as a gift.
6. Packaging & Product Protection
- All items are packaged professionally and securely based on the type of product.
- We take great care to ensure that every product arrives in perfect condition and presentation.
7. Order Updates & Communication
- After the order is prepared, we contact the customer via message or call to confirm the delivery time.
- For gift orders, direct coordination is done with the recipient.
- For any inquiries, feel free to reach out to our WhatsApp support or official email.
We are always happy to hear from you through our “Contact Us” page.
At Lesroses, we deliver elegance — wrapped with love
